Shipping & returns

Shipping & Returns Policy

Shipping Policy

Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and shipping method selected:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
  • International Shipping: 7–21 business days

Note: Delivery delays can occasionally occur due to unforeseen circumstances.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Return Window
You have 30 calendar days from the date of delivery to return an item.

Eligibility for Returns
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Personal care items (e.g., cosmetics, hygiene products)

Return Process
To initiate a return, please contact our support team at [support@yourstore.com]. We will provide instructions and a return shipping label if applicable.

Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@yourstore.com].

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.